1700 - 1800 hrs	Registration
1800 - 1900 hrs	Inaugural Session Challenges For Telecom In Emerging Markets
1900 - 1915 hrs	Next Generation Customer Care
1915 - 1930 hrs	Unified Communications
1930 - 1945 hrs	Software & Service - Partner For Success
1945 - 2000 hrs	Q/A
2000 hrs Onwards	Cocktail & Dinner