Welcome to Billing & Customer Care India 2010!
Just as networks are the backbone of modern communication, the operations support system, including billing and customer care functions, are the backbone of the communication service provider. A billing system along with a customer relationship management (CRM) solution provides telecom operators with a user-friendly interface for creating accounts, services, products and packages. Besides, the account information, product/service details, payment, adjustments, call rating details and invoices are all stored in the billing system, and making it accessible online can provide instant information to customers.
Churn management is another factor that has a huge bearing on an operator's business. A billing solution is directly linked with overall customer satisfaction. The information captured by the billing system provides statistics on abnormal usage. This information is in turn used by the operator to effectively reduce churn.
Billing & Customer Care India 2010 is trying to deal with two major subjects which service providers today are laying extra emphasis on. One is a revenue generator and the other helps collect the revenue generated by improving the customer experience and helping the service provider make additional revenue by giving the subscriber a virtual home experience.
The conference will highlight the trends in next-generation billing and Customer Care. It will help to identify the major challenges facing monetization of content and help elucidate how the global trends are affecting billing processes. It will also provide insights into how billing must change as various networks are integrated, regulatory rules change and companies reinvent themselves. It will also offer the prime opportunity to learn Customer Care Standards & Strategies. The challenge for all operators in today's market is to capture and retain inbound traffic, ensure quality and reduce costs of outbound traffic, and maximize benefits of Customer Care services. How to deliver great customer service through best practices in Collecting, Analysing, and Tracking Customer Feedback & Latest Customer Care Service Technologies.
Industry Overview:
Is the one second billing thing changing the face of Indian Telecom. With per second billing slated to decrease the operating margins, the profits are surely going to be hit, lest the ARPU's see a dramatic increase. Billing not only assures service revenue, it's the enabler of conversations with the customer. In today's Indian telecom market, billing expertise usually spells the difference between telecom operators who are gaining market share and those falling behind. And it encompasses a wide range of systems from pre-paid IN charging and real-time convergent charging.. to postpaid billing and billing for interconnect and content partners. While the revenue assurance role of billing is critical, in recent years, it's the merchandising and marketing role of billing that's delivering the greatest value. In the wireless market, for example, billing software is increasingly enabling services such as real-time advise of charge, lifestyle packages, content charging, and marketing promotions & Understanding how to Optimize the Operator.
Conference Overview:
- Trends in Billing and CRM
- Next-generation billing and customer relationship systems
- Aligning billing systems with the business needs
- CRM and customer loyalty
- Mobile and broadband billing
- Billing and CRM in an IP world
- Customer information systems
- Billing systems architecture and implementation
- Tools for enhancing customer care and billing systems
- Transaction management and partner settlements
- Bottlenecks in billing and CRM and the steps need to be taken
- Relationship between operators, banks and customers
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